Nobody Puts Loyalty in the Corner. So Why Are We Still There?
We drive retention, revenue, and relationships. So why are we still being sidelined? Nobody puts Baby in a corner. And nobody should put loyalty there either. And yet, loyalty teams are often the last to be invited into the strategy conversation and the first to be removed from it. Not because our results are weak. …
Nobody Puts Loyalty in the Corner. So Why Are We Still There? Read More »